Privacy Policy

Milk & Honey Distillery Ltd. – Privacy Policy*

Last updated: November 10, 2025 

*This policy is an English translation of the Distillery’s Privacy Policy (originally authored in Hebrew) and provided for conveyance for non-Hebrew speakers. 

• General
  • This Privacy Policy (the “Policy”) describes how Milk & Honey Distillery Ltd. (the “Distillery”) processes Personal Data regarding customers, potential customers, and visitors to the Distillery’s physical premises and digital platforms, including purchasers, visitors, users of the Distillery’s website located at https://mh-distillery.com/ (the “Website”), members of the M&H Club (the “M&H Club”), and other individuals. It also outlines the rights of data subjects with respect to the Personal Data that the Distillery processes about them. “Personal Data” means any information relating to an identified or identifiable person. “Processing” means any operation performed on Personal Data, including receipt, collection, storage, copying, access, disclosure, exposure, transfer, delivery, or provision of access thereto. 

• Please read this Policy carefully before providing any Personal Data to the Distillery. You should review this Policy periodically, as it may be updated from time to time (the date of the latest update appears at the top of this Policy). If you do not agree to the terms of this Policy, you must refrain from using the Website (including browsing, registering, or joining the M&H Club), using any other digital assets of the Distillery, contacting the Distillery, joining the M&H Club, or visiting the Distillery’s physical premises. By engaging in any of these activities, you indicate your consent to this Policy. 

• You are under no legal obligation to provide Personal Data to the Distillery. Providing Personal Data is voluntary and subject to your consent and willingness. However, in certain circumstances, failure to provide Personal Data may prevent you from purchasing products, using certain services, or receiving responses to your inquiries. 

• Collection of Personal Data
  • Website visitors 

• Merely browsing the Website does not require you to provide Personal Data. While browsing the Website, certain data may be automatically collected by web servers (such as the IP address used to access the Website). 

• Personal Data may also be collected through cookies and similar technologies, as further detailed in the appendix to this Policy.

• Online orders and user registration 

• Orders may be placed through the Website. Registration is not required to place orders.

• To place an order through the Website, you will be asked to provide certain Personal Data, which may include, without limitation, your first and last name, shipping address, billing address (if different), and contact information such as your email address and phone number. 

• You may register on the Website to enhance your user experience (for example, to save your order history or facilitate future purchases). To register, you will be asked to provide an email address and password. Alternatively, you may log in using your Facebook or Google account. Information regarding login through these accounts, including login management, is available in the account interfaces on Facebook and Google, respectively.

• If you place orders through the Website, whether as a guest or while logged in, information related to your orders, including the types of products and/or services ordered and the frequency of your orders, will be collected. 

• Distillery visitors
  
  • Security cameras are operated at the Visitor Center and the Distillery Shop (located at 16 HaThiya St., Tel Aviv–Jaffa) for purposes of security, safety, and the protection of individuals and property. Video recordings are retained for a limited period and managed in accordance with applicable law.

• M&H Club members 

• You may join the M&H Club to enjoy exclusive promotions and benefits for members, subject to the M&H Club’s terms and conditions. To join, you will be asked to provide your first and last name and your email address. You may also choose to provide your country of residence, phone number, and date of birth to receive personalized benefits.
  Details relating to your orders, including your purchase history, will also be collected. 

• Participation in events
  
  • You may participate in events organized by the Distillery or book private or business events. Participating in or booking such events involves collecting Personal Data about the organizer or their representative, including first and last name, contact information (email address and phone number), and billing address.
    
  • Certain events organized by the Distillery may be recorded for the Distillery’s marketing and promotional purposes across various channels (such as social media). Events will only be recorded with the express prior consent of participants, obtained either during registration or at the event itself.

• Sharing third-party Personal Data
  
  • When purchasing gifts for others or booking events, you may be asked to provide Personal Data relating to others (for example, information about event participants), which typically includes their first and last names and contact details. By providing such information, you confirm that you are authorized to provide it to the Distillery in accordance with this Policy and applicable law, and that you have obtained the necessary consents from the relevant data subjects (or are otherwise authorized to do so under applicable law).

• Contacting the Distillery
  
• Contacting the Distillery through the Website or other means of communication (such as phone, email, mail, etc.) may require you to provide Personal Data, depending on the method of communication and the subject of your inquiry. 
• Purposes of Processing Personal Data
  • The Distillery processes Personal Data for the following purposes:
    
    • Customer service and responding to inquiries.
      
    • Providing the products you purchase, updating you with relevant information regarding those products, and providing information about products in which you have expressed interest.
      
    • Advertising and marketing the Distillery’s products and services, including through direct mailing.
      
    • Verifying identity and maintaining data security.
      
    • Improving, modifying, discontinuing, and monitoring our services and products.
      
    • Protecting, enforcing, or defending legal rights and enforcing, defending, or managing legal claims.
      
    • Preventing harm to your body, property, or privacy, as well as to those of third parties or the Distillery.
      
    • Monitoring and enforcing compliance with our policies, including this Policy.
      
    • Complying with applicable laws, court orders, and requests from competent authorities.
      
    • Generating aggregated, statistical, or other anonymized information for the Distillery’s purposes. 

• Advertisements
  
  • The Distillery may send you advertisements from time to time (subject to applicable legal requirements, including obtaining consent or an existing-customer exemption). If the Distillery sends advertisements via electronic message, SMS, fax, or an automatic dialing system, you may notify us at any time that you refuse to receive such communications by contacting the Distillery through one of the communication methods detailed below or by following the instructions provided in each message. Please note that if you are an M&H Club member, opting out of such communications will result in the termination of your membership. For the avoidance of doubt, this does not prevent the Distillery from sending you service messages, personal notifications, or similar communications.

• Data Storage and Security
  • Personal Data we process is stored in the Distillery’s databases, which are maintained in accordance with applicable legal requirements. 

• The Distillery implements various data security measures. However, it is not possible to completely prevent data security incidents (including cyberattacks). The Distillery is responsible for implementing appropriate measures and responding to incidents as required by law. Subject to fulfilling these obligations, the Distillery shall not be liable for damage resulting from a data security incident or cyberattack. 
• Transfer of Personal Data to Third Parties
  • The Distillery may share or disclose Personal Data in the following cases and for the following purposes:

• With the data subject’s consent. 

• To third parties that provide services to the Distillery, or that jointly provide services with the Distillery to customers. Such transfers will be made subject to the third parties being contractually obligated to: (a) maintain the confidentiality of the Personal Data; (b) implement appropriate security measures to protect it; and (c) use it solely for the purpose of providing the services. These third parties may use Personal Data for security purposes or to generate anonymized information to improve their services. 

• To comply with a court order, directive, or instruction issued by a competent authority. 

• To protect the Distillery’s legitimate interests, including the management of legal proceedings (such as arbitration), financial matters, or regulatory proceedings to which the Distillery is a party. 

• To investigate, prevent, or take action regarding illegal activities or suspected illegal activities, actual or perceived threats of harm to your body or property or to those of others, violations of this Policy, and/or any applicable law. 

• As part of any process involving the acquisition or reorganization of the Distillery, whether by purchase, merger, sale, reorganization, consolidation, liquidation, acquisition of all or substantially all of our assets, transfer or grant of an exclusive license to all or a substantial part of our intellectual property, or other similar transaction. 
• Data Subject Rights
  • You have the right to access Personal Data about you that is stored in our database, either by yourself or through an authorized representative or custodian. The Distillery will honor access requests unless there is a legal basis to deny such requests (including under applicable laws and case law). 

• The procedures for accessing Personal Data will be determined by the Distillery in accordance with applicable law.

• You have the right to request the rectification or erasure of Personal Data that is inaccurate, incomplete, unclear, or outdated. The Distillery will review your request and, unless there is a legal basis to deny it, will rectify or delete the relevant Personal Data (as applicable). 

• Requests to access, rectify, or erase Personal Data should be submitted in writing using one of the contact details specified below. Requests will be answered within a reasonable time, and no later than thirty (30) days from receipt of the request. 

• If your request for access, rectification, or erasure is denied, you have the right to appeal the denial to the Magistrate’s Court in accordance with the Protection of Privacy Regulations (Conditions for Access to Information and Procedures for Appeal Against Denial of Access Request), 1981. 
• Changes to this Policy

The Distillery reserves the right to update this Policy from time to time. Any changes will be published on the Website and will become effective upon publication (the date of the most recent update will be indicated at the top of the Policy).

• Contact Us

If you have any questions or comments regarding this Policy, you may contact us through the following methods. We will make every effort to respond to you within a reasonable time:

By telephone: 03-6320491

By email: [email protected]

Through our Website: http://mh-distillery.com/he/contact

By mail or in person: Visitors’ Center, 16 HaThiya St., Tel Aviv, Israel

Appendix – Cookies and Similar Technologies

The Website, along with other digital assets of the Distillery (including social media pages and landing pages), uses or may use cookies and similar technologies (such as pixels and web beacons) for various purposes as detailed below.

What are cookies and why do we use them?

Cookies are text files created on a user’s device by command (through the user’s browser) from the Website’s servers or from third-party servers. Cookies serve various purposes, including enabling continuous browsing on the Website, enhancing security, identifying users, saving user preferences, customizing content and advertisements, and identifying and analyzing browsing patterns and actions on the Website. Pixels are small images that function similarly to cookies and serve comparable purposes.

Some cookies remain stored on the user’s device after the browsing session ends, while others are deleted upon closing the browser. The use of cookies may involve the collection of Personal Data or the identification of users on the Website. For example, if the Website utilizes pixels from a social network that place a tiny image on the user’s device, when that user later visits the social network’s site, the social network’s servers may recognize that the user previously visited the Distillery’s Website and may display advertisements and content from the Distillery to that user. 

Users may adjust their browser settings at any time to disable the use of cookies or to request confirmation before cookies are used. It is possible to manage or delete cookies using various available tools, as described below. Please note that disabling cookies may affect your ability to use some or all services offered on the Website. 

Which cookies are used on the Website and for what purposes?

The Website uses, and may use, cookies and similar technologies (such as pixels and web beacons) for various purposes, including: collecting analytical information about browsing on the Website; collecting information about actions taken on the Website; providing personalized content (such as personalized advertisements); offering personalized services (such as saving user preferences); user identification; assisting and facilitating the use of the Website (such as saving a shopping cart or temporarily saving information entered on the Website until the end of the session or until the browser is closed); and enhancing security. 

Some cookies are provided by third parties, such as browsing analytics cookies from the Google Analytics service by Google. You can view and manage cookies using your browser’s built-in tools. Cookies may also be deleted through your browser or operating system settings. Please note that blocking or deleting cookies may impair the functionality of certain services on the Website, reduce user convenience, and may prevent the Distillery or third parties from providing you with personalized information or services. 

Managing and deleting cookies by browser

Google Chrome: Use the browser’s site settings and the lock/info icon to view and manage cookies. 

Microsoft Edge: Use site permissions in settings to view and manage cookies. 

Safari: Use Preferences > Privacy to manage cookies and website data. 

Mozilla Firefox: Use Settings > Privacy & Security > Cookies and Site Data. 

Opera: Use Settings > Advanced > Privacy & Security > Site Settings. 

Internet Explorer: Use Internet Options > Privacy and General tabs. 

Deleting cookies through the operating system

You can locate cookies on your device using the operating system’s search function (for example, by searching for “cookies”) and then delete them. Note that steps vary by operating system and version.