Cancellation Policy—Milk & Honey Visitor Center

These Terms & Conditions (henceforth "Terms") apply to the cancellation and/or reduction of the number of participants in a reservation made either by phone or online for tours, expanded tours, workshops and/or private events conducted by the Milk & Honey Distillery (a "Reservation" and the "Distillery", respectively). The term "you" and "your" means the person who accepts these Terms and/or makes a Reservation, and/or any person or entity on whose behalf a person and/or anyone acting on its behalf are acting (for the sake of convenience these Terms use the masculine form, but are intended to refer to all genders(.

 

Please read these Terms carefully and make sure you understand their meaning before making any Reservation. By making a Reservation, you confirm that you have read, understood and agreed to accept these Terms and you represent and warrant that you have the authority to bind any entity or person on whose behalf you are acting in connection with the Reservation.

 

With regard to these Terms, in the event of a reduction in the number of participants in a particular Reservation, these Terms shall apply only to that part of the Reservation deemed applicable in the circumstances.

 

  1. Cancellation Right

 

  • Cancelling participation in a tour: Cancellation of participation in a tour within 48 (forty-eight) hours or more prior to the scheduled date of the tour will entitle you to a full refund. In the event that you cancel your participation in a tour less than 48 (forty-eight) hours prior to the scheduled date of the tour, you will be entitled to a refund of 50% (fifty percent) of the amount paid for your participation in the tour.

 

  • Cancelling participation in workshops and extended tours: Cancellation of participation in a workshop and/or an extended tour within 72 (seventy-two) hours or more prior to the scheduled time set for their beginning will entitle you to a full refund. In the event that you shall cancel your participation in an extended tour and/or workshop less than 72 (seventy-two) hours prior to the time set for their beginning, you will be entitled to a refund of 50% (fifty percent) of the amount paid for participation in the extended tour and/or workshop.

 

  • Cancelling private events: Cancellation of a private event 7 (seven) days or more prior to the day of such event will not incur any charges. Cancellation of an event between 7 (seven) days and 48 (forty-eight) hours prior to the date set for the event will result in a charge equal to 35% (thirty-five percent) of the event cost, as agreed between the parties. Cancellation of an event less than 48 (forty-eight) hours prior to the date set for the event will result in a charge equal to 100% (one hundred percent) of the event cost, as agreed between the parties.

 

  • Generally, when calculating the cancellation times, days of rest shall be disregarded.

 

  1. Notice of Cancellation

 

In the event of cancellation, notice to such effect must be delivered to the Distillery, which shall include details of both the Reservation and the customer (viz., name and ID number). Notice of cancellation may be given by telephone at 03-6320491, by e-mail to [email protected], or by contacting the Distillery through its website at https://mh-distillery.com/he/contact.

 

  1. Cancellation by the Distillery

 

In the event of cancellation of a tour, an extended tour or a workshop, as applicable, by the Distillery, in respect of which payment has already been made for your participation therein, a refund equal to the consideration paid for your participation in any such event will be credited to your account.

 

It is hereby clarified that the above terms of cancellation of a transaction are subject to the provisions of the Consumer Protection Law, 5741–1981, regarding cancellation of a transaction (whether made by phone, online or otherwise) and receipt of a monetary refund (as permitted by such Law).